MateSlots Terms and Conditions

Welcome to MateSlots. These Terms and Conditions govern your use of our website and services. By registering an account or using mateslots.com, you agree to be bound by these terms. At Mate Slots, we operate under Stable Tech N.V., registered under No. 160129 at Scharlooweg 39, Willemstad, Curacao, and we act as the data controller for all websites and brands we operate. Our casino holds a licence issued by the Curacao Gaming Authority, licence no. OGL/2024/161/0191, and our CGA seal is displayed in the footer of our site. Please read this document carefully before using any mateslots casino online services.

About Our Licence and Operations

We at MateSlots have been operating since 2021, with our General Terms and Conditions effective from 15 June 2021 and last updated 5 November 2025. Our VIP Club Terms are effective from 20 May 2026, and our Bonus Terms were last updated 21 January 2026. Our Mate Slots platform is directed primarily toward players in Australia and Germany, neither of which appears on our restricted list. The interface of our site is available in English only, and clause 1.3 of these Terms confirms that English is the governing language of MateSlots; any discrepancies arising from translation are interpreted in our favour. Any disputes are subject to arbitration in Cyprus under Cyprus Civil Procedure Rules.

Eligibility and Restricted Territories

We do not accept players from a long list of restricted countries, including the United Kingdom, Spain, Belgium, Ukraine, and many others listed in our full jurisdiction policy. Additionally, we do not offer bonuses to players from Israel, Spain, Sweden, the UK, or the USA, and deposit bonuses are unavailable in Finland. No-deposit bonuses and free spins are further excluded in numerous countries, including Denmark, Hungary, India, Indonesia, and Sweden. Certain providers, such as NetEnt and Amatic, are also restricted in specific jurisdictions. It is your responsibility to confirm that online gambling is legal in your jurisdiction before registering with us.

Account Registration and Verification

Registration with MateSlots is required to access our services; we do not provide a no-account casino option. Only one account per residence address, household, IP address, and PC is permitted. We perform KYC verification, which may include a phone call, and your account may be locked if we cannot reach you within two weeks of a withdrawal request. Winnings may be confiscated if KYC is not completed within 40 days of our request. If you intend to play with Bitcoin, we require age verification using a valid ID, passport, or driving licence before any deposit or bet is accepted. Our team at MateSlots takes identity verification seriously to protect both you and our platform.

Deposits, Withdrawals and Currencies

We support EUR, USD, AUD, NOK, CAD, NZD, JPY, BRL, and several cryptocurrencies including BTC, ETH, LTC, BCH, DOG, USDT, BNB, ADA, and TRX. Our internal operating currency is EUR, and Bitcoin deposited with us cannot be exchanged into any other currency. The minimum deposit is 20 EUR/USD or the equivalent for fiat methods, with lower crypto minimums available. Our minimum withdrawal is also 20 EUR/USD, though specific payment methods carry their own thresholds. Withdrawal limits are set at 3,000 EUR/USD weekly and 15,000 EUR/USD monthly for standard players, while VIP Club members enjoy higher limits. All deposits must be wagered at least once before a withdrawal request can be processed, and three times if money laundering is suspected. Third-party payments are strictly prohibited, and the payment account must be registered in your own name.

Bonuses and Promotions

Our Mate Slots welcome package offers up to 4,500 EUR/USD plus 250 free spins across four deposits, each requiring a minimum deposit of 20 EUR/USD and 40x wagering. We also run regular promotions such as the Tuesday Reload, Thursday Unlimited FS, Weekend Match-Up, and Weekend Free Spins Max, each with specific codes, wagering requirements, and expiry periods. Unclaimed cash bonuses expire within 7 days, and free spins must be activated and wagered within the stated windows. Only one bonus may be held at a time, and deposit bonuses are not stacked. MateSlots reserves the right to cancel bonuses automatically if your active balance falls to 0.2 EUR or less. We strongly encourage you to review individual promotion terms before opting in.

VIP Club Membership

Here at MateSlots, our VIP Club includes six tiers: Bronze, Silver, Gold, Platinum, Black, and Supreme. Entry is granted once a player reaches 2,500 EUR/USD in total deposits, after which our personal manager will make contact within 24 hours. VIP members benefit from higher withdrawal limits, reduced wagering requirements, and exclusive club gifts including birthday and holiday greetings. We reserve the right to suspend or terminate VIP membership at our discretion, which may include withdrawing previously awarded bonuses.

Game Fairness and Responsible Use

Our MateSlots library features thousands of titles across slots, live casino, and jackpot categories, sourced from over 200 reputable providers. We treat low-risk roulette strategies, such as covering 25 or more of the 37 numbers with equal stakes on both sides, as advantage play, which may result in action against the account. Progressive jackpot wins are always paid in full regardless of standard withdrawal limits. Jackpot slots are excluded from bonus wagering contributions, and slots generally contribute 100% to wagering requirements, while live games, roulette, blackjack, and video poker contribute 5%.

VPN Use and Security

Using a VPN to bypass a provider block or geographic restriction is strictly prohibited on our platform and may result in confiscation of winnings. We monitor account activity to protect the integrity of our games and the safety of our community. If we detect any attempt to circumvent our policies, we reserve the right to suspend your account pending investigation.

Customer Support

Our support team is available 24/7 via live chat and email at support@mateslots.com. We do not use automated bots in our chat support; our live staff are always available to assist you. While MateSlots currently supports English only, our VIP Club page notes that we aim to speak your language whenever possible for our top-tier members.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our operations, regulatory requirements, or promotional offerings. Continued use of mateslots.com after any such changes constitutes your acceptance of the revised terms. We recommend checking this page regularly to stay informed about our current policies.