MateSlots Data Protection Notice

At MateSlots, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how MateSlots Online Casino collects, uses, stores and protects your information when you register, deposit, play or otherwise interact with our platform at mateslots.com. By creating an account, you agree that we may process your data in accordance with the terms set out below.

Who We Are

Our platform is operated by Stable Tech N.V., registered under No. 160129 at Scharlooweg 39, Willemstad, Curacao, licensed by the Curacao Gaming Authority under licence no. OGL/2024/161/0191. We at MateSlots act as the data controller for all websites and brands operated by Stable Tech N.V. If you have questions about how we handle your personal data, you can reach our support team at support@mateslots.com, available 24/7 via live chat and e-mail.

Information We Collect

When you use our services, we collect several categories of information necessary to provide you with a safe and compliant gaming experience. Our Mate Slots casino online registration process requires certain mandatory details, and additional data may be gathered as you interact with our games and promotions.

• We collect registration details such as your name, date of birth, address, e-mail and phone number
• We gather identification documents during KYC verification, including ID, passport or driving licence
• We record payment information related to deposits and withdrawals through our supported methods
• We track your gaming activity, wagering history and bonus usage, including participation in mateslots bonuses and promotions
• We store technical data such as IP address, device information and browser type
• We may record phone calls made during account verification procedures

How We Use Your Data

We at Mate Slots process your information for several legitimate purposes tied directly to operating our casino mateslots services. Our use of your data is limited to what is necessary for account management, compliance and service improvement.

• We verify your identity and age before allowing any deposit or bet, particularly for Bitcoin play
• We process deposits and withdrawals across our supported fiat and crypto payment methods
• We administer the mateslots welcome bonus, free spins and other promotional offers you claim
• We monitor transactions to detect fraud, money laundering or breaches of our one-account-per-household policy
• We communicate with you regarding account updates, security notices and customer support requests
• We personalize your experience within our VIP Club and loyalty program, including the RCP Booster and Bonus Shop

Legal Basis for Processing

Our processing of your personal data relies on several legal grounds. We process data to perform our contract with you under our Terms and Conditions, to comply with licensing and anti-money laundering obligations imposed by the Curacao Gaming Authority, and, where applicable, based on your consent for marketing communications. You may withdraw consent for marketing at any time, though this does not affect data we are legally required to retain.

Data Sharing and Third Parties

We do not sell your personal data. However, Mate Slots online casino may share information with trusted third parties strictly for operational purposes:

• We share payment details with processors handling Visa, Mastercard, Skrill, Neteller, crypto transactions and other supported methods
• We disclose information to regulatory authorities when required by our Curacao licence
• We may share data with fraud prevention and identity verification services
• We engage service providers for hosting, analytics and customer support functions
• We may disclose information to legal advisors, including in connection with arbitration proceedings conducted in Cyprus under Cyprus Civil Procedure Rules

Third-party payments are prohibited on our platform, and the payment account used must always be registered in your own name. This restriction helps us prevent fraud and protect your financial information.

Data Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, loss or misuse. Our MateSlots app and web platforms use secure protocols for transmitting sensitive data, including payment and identification details submitted during registration or withdrawal requests. Despite these safeguards, no system is completely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this notice, including compliance with licensing, tax and anti-money laundering requirements. Account and transaction records may be kept for a period following account closure, as required under applicable regulations and our General Terms and Conditions.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We respect these rights and will respond to legitimate requests submitted to our support team.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including marketing
• You can request a copy of your data in a portable format where technically feasible

To exercise any of these rights, please contact us at support@mateslots.com. We will verify your identity before processing any such request to protect your account from unauthorized access.

Cookies and Tracking

Our mateslots online casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences and analyze site performance. These tools help us understand how players use our mateslots casino games, lobby filters and bonus pages, allowing us to improve functionality over time. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

International Data Transfers

As MateSlots Online Casino serves players internationally, including from Australia and Germany, your data may be processed or stored outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards to maintain the confidentiality and security of your information, consistent with our General Terms and Conditions.

Restricted Jurisdictions

We do not knowingly collect or process data from residents of countries listed in our restricted jurisdictions. If you access our services from a restricted location, including through a VPN, we reserve the right to suspend your account, decline service and withhold winnings. Using a VPN to bypass a provider block or jurisdictional restriction is strictly prohibited under our policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations or service offerings. Any updates will be posted on this page, and continued use of our services after changes take effect constitutes your acceptance of the revised terms. We encourage you to review this notice regularly to stay informed about how we protect your data.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how MateSlots Online Casino handles your personal information, please reach out to our dedicated support team at support@mateslots.com. We are available around the clock via live chat to assist with any privacy-related inquiries.